Aya Alsradeeh

User Support

Jordan, AmmanAya-Alsradeeh

Profile summary

Multilingual Educator specializing in Turkish and English instruction, with a proven track record in curriculum development. Beyond teaching, I leverage strong communication and problem-solving skills gained from experience in content moderation and user support to foster cultural exchange.

Career highlights

Graduated with honors: Graduated with honors in Turkish and English Languages and Literature from the University of Jordan.

International Exchange Program: Studied Turkish literature at the University of Istanbul as part of an exchange program.

Won Turkish Language Competition: Won the first place in a Turkish language competition at the University of Jordan.

Key skills

Skills
AI-powered Chatbot ManagementData Analysis for Support TrendsCloud Computing FundamentalsAutomation Scripting (e.g., Python)Knowledge Base Optimization (SEO)

Professional experience

User SupportJan 2026 - Present
Concentrix | Jordan

● Provided educational-style technical support, simplifying complex information for users.

  • Provided educational-style technical support, simplifying complex information for users
Language Tutor (English & Turkish)Jan 2026 - Present
Freelance

● Delivering tailored one-on-one lessons to enhance linguistic proficiency in English and Turkish. ● Designing customized materials and lesson plans adapted to individual student levels. ● Simplifying complex grammar and language concepts through interactive teaching methods.

  • Delivering tailored one-on-one lessons to enhance linguistic proficiency in English and Turkish.
  • Designing customized materials and lesson plans adapted to individual student levels.
  • Simplifying complex grammar and language concepts through interactive teaching methods.
Language CenterJan 2026 - Present
Al-Balqa Applied University | Jordan

• Delivered specialized Turkish language courses, focusing on conversational skills and grammar.

  • Delivered specialized Turkish language courses, focusing on conversational skills and grammar.
Content ModeratorJan 2026 - Present
CS MENA | Jordan

• Applied linguistic expertise to review content and ensure clear communication within the community. • Utilized instructional skills to guide users and enforce platform policies effectively.

  • Applied linguistic expertise to review content and ensure clear communication within the community.
  • Utilized instructional skills to guide users and enforce platform policies effectively.
English TeacherJan 2026 - Present
Beit Jeez Islamic School | Jordan

● Curriculum Development: Designing lesson plans and educational materials to meet student learning objectives ● Instruction Delivery: Delivering engaging and informative English language lessons to students ● Student Assessment: Evaluating student progress through tests, assignments, and participation ● Parent Communication: Maintaining open communication with parents regarding student performance and behavior ● Extracurricular Activities: Organizing and participating in extracurricular English language activities for students

  • Curriculum Development: Designing lesson plans and educational materials to meet student learning objectives
  • Instruction Delivery: Delivering engaging and informative English language lessons to students
  • Student Assessment: Evaluating student progress through tests, assignments, and participation
  • Parent Communication: Maintaining open communication with parents regarding student performance and behavior
  • Extracurricular Activities: Organizing and participating in extracurricular English language activities for students

Education

Bachelor's Degree, Turkish and English Languages and Literature
University of Jordan

Certifications

QTC- Qualified Teacher’s CertificateJordanian Ministry of Education and Cambridge Training College
TOT certification with URI MenaURI Mena